This Privacy Policy explains how EliteFire Protect Ltd collects, uses, stores, and protects personal information in connection with our website, enquiries, quotations, projects, and business operations.
Name: EliteFire Protect Ltd
Registered Office: First Floor 83d London Road, Romford, Essex, England, RM7 9QD
Operating From: Cambridge, United Kingdom
Email: info@elitefireprotect.co.uk
Telephone: 01223 485088
The personal information we process is usually limited to business contact details, enquiry information, project details, drawings, specifications, correspondence, quotation information, order details, invoice records, and documentation required for the services we provide.
The lawful basis we normally rely on is contractual necessity, where the information is required so that we can respond to your enquiry, provide a quotation, process an order, manage a project, carry out passive fire protection works, issue documentation, and communicate with you in relation to our services.
We may also rely on legitimate interests where we maintain professional business relationships with clients, contractors, suppliers, consultants, or other business contacts. This may include responding to enquiries, keeping in touch about current or previous projects, discussing future work opportunities, or referring to previous communications where relevant.
Where we are required to keep records for tax, accounting, insurance, contractual, health and safety, or regulatory reasons, we may process and retain information in order to comply with our legal obligations.
Should you choose not to provide information that is necessary for us to deal with your enquiry, prepare a quotation, or carry out works, we may be unable to provide the requested service.
If we ever wish to send marketing communications that are not directly related to an existing business relationship or enquiry, we will only do so where we have a lawful basis to contact you. You may ask us to stop sending such communications at any time.
EliteFire Protect Ltd takes reasonable steps to keep personal information secure and to protect it from unauthorised access, loss, misuse, alteration, or disclosure.
Our business information is held using secure electronic systems, including email, cloud storage, business documents, and company devices. Access to information is restricted to authorised persons who need it for business purposes.
Company devices and systems are password protected where appropriate. We use suitable security measures, including anti-virus and system protection, to help maintain the safety of our electronic records.
Where paper documents are used, we aim to keep printing to a minimum. Any physical records are handled responsibly and stored securely where required. Information that is no longer needed is disposed of securely.
To the best of our knowledge, we do not deliberately transfer client or business contact data outside the United Kingdom unless this is necessary through the use of secure business systems, cloud providers, website providers, or email services.
Where a service provider processes information outside the United Kingdom, we expect appropriate safeguards to be in place in accordance with UK data protection requirements.
We will only keep personal information for as long as necessary for the purpose for which it was collected.
In ordinary circumstances, business records, project documents, quotation records, order records, invoices, and related correspondence may be kept for up to seven years. This allows us to meet accounting, tax, insurance, contractual, and legal requirements.
If a longer retention period is required by law, regulation, contract, insurance obligation, dispute, or other legitimate business reason, the relevant information may be retained for that longer period.
Under UK data protection law, you have rights in relation to the personal information we hold about you. These may include the right to request access to your personal information, the right to request correction of inaccurate information, the right to request erasure in certain circumstances, the right to object to certain processing, the right to restrict processing, and the right to withdraw consent where consent is relied upon.
If you wish to make a request regarding your personal information, please contact us using the email address shown in this notice. We may ask you to provide proof of identity before responding to certain requests.
We will respond to valid requests within the applicable legal timeframe. Where a request is excessive, repetitive, or manifestly unfounded, we may be entitled to refuse the request or charge a reasonable fee in accordance with data protection law.
EliteFire Protect Ltd does not use personal information for automated decision making or profiling.
If you are concerned about the way we have handled your personal information, please contact us first so that we can review the matter and respond appropriately.
You also have the right to complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection matters.
ICO helpline: 0303 123 1113
ICO website:
ico.org.uk/make-a-complaint
Last updated: May 2026